Manager, Deposit Support

• Resolve issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner.
• Monitor performance against target every day and push to sales volume
• Provide trainings, refresher training, related to products, sales technique, work-process, policies, guidelines, instructions, about deposit, Merchant, and MB
• Check on new hires’s training-knowledge understandings, performance, and closely support them during first 3 months
• Online Meeting with CAO, BM with Daily, Weekly, Monthly to follow up performance
• Participate sales/marketing promotion campaigns to push sales.
• Work closely with BM in review and discussion about the Performance issues of SO or CAO
• Participate in projects, or new products related to deposit, merchant, and MB, monitoring and push sales performance of new products.
• Be available to answer inquiry from or provide instructions to the SO or CAOs related to deposit, merchant, and MB.
• Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operations if any
• Regular training of products, selling skills to CAO & SO
• Tasks assigned by line manager

• Bachelor’s degree in finance and banking, marketing, sales, or any relevant field,
• Excellent communication skill,
• Excellent knowledge in sales and marketing skills,
• Problem-solving attitude & Aptitude for fostering positive relationships,
• Good English language in both Speaking and Writing,
• General level in using Computer, Email, Microsoft Word, Excel,
• 3 – 5 years working experiences related to managing performance, sales, sales supports in banking and financial services industry.
• Experienced in sales or customer service

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wb.wp.coolbeans.studio

Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I, Boeung Keng Kang, Phnom Penh.