Senior Officer, Customer Service

• To develop customer service guideline and staff uniform guideline for Woori Bank.
• To prepare schedule of customer service training plan to coach the branch staff
• To take lead on customer service award criteria selection for excellent branch and staff.
• To assist line manager to develop criteria for mystery shopping.
• Develop or refine customer service guideline to promote customer value that could lead to customer loyalty and business sustainability
• Develop Uniform guideline to reveal standard and identity of Woori Bank
• Provide training and/or coaching to branch staff related to customer service and uniform guideline
• Manage customer feedback through suggestion box, and direct to staff.
  

• Bachelor degree in the field of Marketing, Banking & Finance, or other related fields
• Good organizational skills showing ability to manage multiple projects or activity simultaneously to deadline;
• Good understanding, speaking and writing in English language.
• Excellent customer service skill and customer-oriented;
• Good knowledge of economics and financial topics
• Have excellent computer knowledge – word processing, spreadsheet, power point, internet and email.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wb.wp.coolbeans.studio

Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh