Senior Officer, IT Application Support

• Serve as the first point of contact for helpdesk support seeking technical assistance over the phone, email or verbal
• Determine the best solution based on the issue and details provided by helpdesk support
• Direct unresolved issues to the next level of support personnel or technical personal
• Record events and problems and their resolution in logs
• Be able to identify what is required before each task can be begun or completed.
• Prioritize issues raised and resolve it accordingly.
• On-time general troubleshooting on databases and applications
• Work closely with support team and development team to solve problem related to systems
• Well understand our credit system on loan, savings, reporting and nature of our business and process
• Follow-up and update system status and information

• Knowledge in programing language such as ASP.NET(C#), Java, HTML, CSS, JavaScript, SQL script;
• Well understand in data interchange technology such as XML and JSON;
• Knowledge in database design and development such as SQL Server/Oracle, and SQLite;
• Prior in banking and finance such as loan, savings and accounting;
• Support various applications and platforms;
• Support the roll-out of new applications;

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wb.wp.coolbeans.studio

Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.