Senior Officer, MIS Operation Support

• Play role as a tester on system bug fixing, restoration test on T24 system as quarterly and Be doer on loan write-off to T24 system;
• Rarely escalate problems to Manager, MIS Operations Support if the relevant problems or issues details involve higher level;
• Daily support on declaration product parameters and authorization some transaction from Officer, MIS;
• Day to day to end user operational support in order to provide basic problem resolution of core banking
  system;
• Daily support all kinds of in-house systems and credit bureau (B2B) system;
• Day to day to end user operational support on iPad application (VPS-LA & LC) in order to provide problem
  resolution as well;
• Daily support to mobile money partner (Wing, eMoney, True money & Smart luy and Ly Hour Weyluy);
• Daily support to Mobile Banking service (MB app);
• Daily support to request of penalty waives, update VC code, CSO code, PD capture…etc;
• Ensure problems and solutions are recorded into help desk system properly;
• Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system;
• Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system change;
• Prepare and provide/refresh any training courses to poor end users selective to improve their daily work smoothly related to system;
• Keep updating information to users (Teller, Teller Supervisor, RSA, CSO/Co, BM & RM) about system
  change;

• Bachelor degree in accounting field or other equivalent fields;
• At least 1 year experience with core banking system (CBS), TX system(ATM) or accounting system;
• Skills on using computer programs (Word, Excel, Power-point, Lotus Notes);
• Skills on problem solving;
• Skill on accounting in MFI;
• Strong calculation skills;
• Good understanding, speaking and writing in English language are preferable.

We offer competitive remuneration package and opportunity for career and personal development.

Apply: job@wb.wp.coolbeans.studio

Phone: 089 333 767

Head Office Address: Building #398, Preah Monivong Blvd, Sangkat Boeung Keng Kang I,

Boeung Keng Kang , Phnom Penh.